Linux Ubuntu - /home/*your username*/.local/share/Daedalic Entertainment GmbH/*game name*/Savegames/
Most of the times this indicates that you are using an incompatible savegame. Did you maybe load a savegame which you found on the internet or which a friend gave you? Not all savegames from the many different versions of our games are compatible. Please check the version number in the main menu of your game and download a compatible savegame from our database.
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Please make sure that the Texture Compression of the game is turned off. You can check this in Steam by right-clicking on the game in your library, then select the Visionaire Configuration Tool. In there, you can disable the Texture Compression.
Please check whether the DPI size on your computer is set to 100% (96 DPI).To check the DPI settings please right-click anywhere on your desktop and select 'Personalize'. In the following window you find 'See also --> Display' in the bottom left corner. There you can check whether all setting are set to 100% (Standard).
You can always find the latest drivers at the manufacturer's page of the graphics card:
Intel: https://downloadcenter.intel.com/
NVIDIA: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download
This error message usually implies that you are using an outdated graphics card driver. Please look directly at the manufacturer's website of your graphics card, if you are using the latest driver and if you don't - please update it.
On the 6th of July 'Plays.TV' got an update which causes all our games that are using the Visionaire Engine to crash a few seconds after start with an error message. 'Play.TV' is part of 'Raptr' and the 'Gaming Evolved' app. Disabling 'Play.TV' fixes the problem for now. We hope there will be a solution for the cause of the problem soon.
Don't panic, you can always try the following things:
1. Do not choose the standard installation path but try your desktop for example.
2. Delete all local files that the game left on your computer and try a new installation.
3. Run the game as administrator.
4. At your own risk: deactivate your antivirus program, because sometimes some agressive settings delete exe files of games because they label them dangerous.
5. If the problem comes down to a rare hardware/software combination you can try to install and play the game on a different computer.